Last updated: September 28, 2026

1. Introduction

These Terms & Conditions govern your use of the Mh Toy website
(https://mhtoy.shop/) and any order you place with us. By using this website or
placing an order, you agree to these terms.

2. Website Usage

You agree to use this website for lawful purposes only and not to misuse it in any way that
could damage, disable, or interfere with the website or with other users’ access to it.

3. Product Information

We try to provide accurate and up-to-date descriptions of the toys we sell, including their
name, category, and price.

4. Product Images

Product images are provided to help you identify the item you are ordering. Minor
differences in colour, packaging, or presentation may occur between the image shown and the
item you receive.

5. Product Pricing

All prices on our website are listed in Bangladeshi Taka (৳) and may be updated from time to
time without prior notice. The price that applies to your order is the price shown at the time
you place your order.

6. Product Availability

Products are offered subject to availability. If an item you have ordered becomes
unavailable, we will inform you and discuss the available options, such as an alternative
product, a delay, or cancelling that item from your order.

7. Placing an Order

You can place an order by adding products to your cart on our website and submitting the
order details to us. Please provide accurate contact and delivery information so we can
process your order correctly.

8. Order Confirmation

After you submit an order, our team will contact you by phone or WhatsApp to confirm the
order details, including the products, quantity, delivery address, and payment method. An
order is only considered confirmed once we have verified it with you directly.

9. Order Cancellation

You may request to cancel your order by contacting us before it has been dispatched for
delivery. Once dispatched, cancellation may no longer be possible.

10. Payment

We aim to offer convenient payment options for our customers. Details of the payment method
for your order will be confirmed with you at the time of order confirmation.

11. Cash on Delivery

Where Cash on Delivery is available, you may choose to pay for your order at the time it is
delivered to you.

12. Delivery

We arrange delivery of orders to the address you provide. Please refer to our Shipping &
Delivery Policy for further details on how delivery works.

13. Customer Responsibilities

You are responsible for providing accurate contact and delivery information and for being
reasonably available to receive your delivery or respond to our confirmation call or message.

14. Returns

If there is an issue with a product you have received, please contact us so we can review
your case. Please refer to our Return & Refund Policy for full details.

15. Refunds

Refunds, where applicable, are handled in line with our Return & Refund Policy, based on
a review of the specific order and product condition.

16. Website Content

We aim to keep the content on our website accurate, but we do not guarantee that all
information (such as descriptions or pricing) will be completely free of errors at all times.
If we discover an error, we will correct it and, where it affects an order you have placed,
contact you about it.

17. Intellectual Property

The content on this website, including text, layout, and design elements, belongs to
Mh Toy unless otherwise stated, and should not be copied or reused
without permission.

18. Third-Party Services

We may use third-party services, such as a delivery/courier partner or messaging platforms
like WhatsApp, to help fulfil and communicate about your order. These services operate under
their own terms and policies.

19. Changes to Products or Policies

We may update our product range, prices, or these Terms & Conditions from time to time.
Changes will be reflected on our website.

20. Limitation of Responsibility

We aim to provide a reliable shopping experience, but we are not responsible for delays,
issues, or losses that are outside of our reasonable control, such as courier delays or
circumstances beyond our operations.

21. Contact Information

Mh Toy
Email: info@mhtoy.shop
Phone: +8801786308664
Address: 53/C, Nurjahan Road, Mohammadpur, Dhaka – 1207, Bangladesh