Last updated: September 28, 2026

1. Overview

We want customers to be satisfied with the toys they order from Mh Toy.
This policy explains how return and refund requests are handled.

2. When a Return May Be Requested

A return may be requested if the product you received is damaged, defective, incorrect, or
significantly different from what you ordered.

3. Damaged Products

If a product arrives damaged, please contact us as soon as possible after receiving your
order so we can review the situation and advise on the next steps.

4. Wrong Products

If you receive a product different from what you ordered, please contact us with your order
details so we can arrange a correction.

5. Product Condition

To be considered for a return, a product should generally be unused and in the same
condition it was received in, with its original packaging where possible, unless the issue
being reported is a manufacturing defect or damage on arrival.

6. How to Request a Return

Customers should contact us as soon as possible after receiving an order by phone, WhatsApp,
or email, and share their order details along with a description of the issue.

7. Information/Photos That May Be Required

To help us review your request efficiently, we may ask for clear photos or a short video of
the product and its packaging, showing the reported issue.

8. Inspection/Review Process

Once we receive your request and the supporting information, we will review it based on the
product condition and the circumstances of your order before confirming whether a replacement
or refund applies.

9. Replacement

Where appropriate, we may offer to replace a damaged, defective, or incorrect product with a
correct one, subject to availability.

10. Refund Process

Where a refund is agreed, we will discuss the applicable method and process with you
directly. Refunds are not automatic and are reviewed on a case-by-case basis.

11. Situations Where a Return May Not Be Accepted

A return may not be accepted if the request is made an unreasonably long time after
delivery, if the product has been used or altered in a way unrelated to a manufacturing or
delivery issue, or if no supporting information can be provided for a damage or wrong-item
claim.

12. Order Cancellation

Requests to cancel an order should be made before the order has been dispatched. Once an
order has been dispatched, it may no longer be possible to cancel it, and any return will
follow this policy instead.

13. Customer Support

Our team is available to guide you through a return or refund request and to answer any
questions you may have about the process.

14. Contact Information

Mh Toy
Email: info@mhtoy.shop
Phone: +8801786308664